The following are the Terms of Service that covers each service we provide. If you are redirected here and would like to sign our Terms of Service, please click here.

We work hard to treat our customers fairly and respectfully at all times. For the rare times when a customer causes us to incur unreasonable costs, through no fault of our own, we must advise all customers of the following:

If having problems or need help with a currently occurring service, please call 212-239-9141. This includes communication issues. All Workers are Permanent Residents or legal Citizens; however, we advise to please call our Customer Care Reps directly so they can assist you with relaying your instructions over the phone. This will create more accountability and closer monitoring by the company for better service for you.

“Off the books” hiring takes jobs from tax paying families. It contributes to deterioration of our economy and social services fraud. It makes the hirer vulnerable to many types of legal liabilities and problems. It creates security breaches and uninsured liability for the property and its dwellers, therefore, NY Maids or anyone may and should report illegal hiring to the IRS, Dept of Labor, Worker’s Comp and the pertaining building management. Silent knowledge or participation of an illegal activity can be considered complicity.

Hiring our current or Ex-worker(s) and/or their affiliate(s) legally, illegally or on a cash basis can make you incur a referral and/or breach of contract/Terms violation fee of $5,000 per incident. This applies to anyone currently or formerly contracted with us within the 2 year period.  Legal and miscellaneous expenses incurred to investigate and/or collect this fee may be added. NY Maids is affiliated with a NY State licensed private investigative firm. If an Ex or current Worker incurs us to prompt an investigation, illegal hirers and affiliates of that Worker may become part of that investigation. EXCHANGING CONTACT/PHONE INFO IS CONSIDERED ONE OF THESE BREACHES AND WILL RESULT IN IMMEDIATE TERMINATION OF THE WORKER INVOLVED AND YOUR ACCOUNT.

Payment is due in advance. We do not issue refunds unless no service was given. Our guarantee agrees to correct work quality problem(s) reported within 24 hrs contingent upon NY Maids being at fault, the request being reasonable and payment matching the value of the job ordered. We may require access to the location of claim within 24 hrs to correct the problem. NY Maids may send 1 person to correct areas that need attention; this applies even if your original order involved a team since only 1 person is usually needed for most corrections or touch ups.  Since supplies are usually part of a separate delivery service, if your original order included supplies, you may have to pay for supply delivery again for a correction of service even if the corrective cleaning visit is free of charge. A chargeback will result in an additional $75 fee per chargeback + any legal, collection, financing and recovery fees we incur to collect. A late cancellation/lock-out fee of $65 per Worker reserved is charged for canceling or for rescheduling a visit with less than 24 hr notice. This also applies if we’re unable to gain access to your service location through no fault of our own. If Customer allows or approves the Worker(s) to work past the hours originally purchased, NY Maids may charge Customer for the additional hour(s). A courtesy call may occur prior to the charge or time limit but does not affect Customer’s payment liability. We rely on the Customer’s honest description of their needs and circumstances to give a rate over the phone and online upfront. If the service order was not appropriate, NY Maids may decline the job at the door and may charge a lost time & travel fee of $65 per Worker. Please order accordingly. If unsure, call us for assistance. Reminder service is a courtesy. Even if you did not get your reminder service, If you do not keep your appointment, you may be charged a lockout fee unless you cancelled 24 hrs in advance. Cancellation by Emailing service [at] nymaids.com (subject: NYM Cancel service)  is preferable so that you can retain proof of your timely cancellation.

You don’t need a contract to use our services; however, if you are on a contract, we reserve the right to cancel it and back-charge additional for past services to reflect the balance of the current standard rate(s) if misleading or false information was used to obtain discounted services. Since contracts are package deals, the same applies to premature contract cancellation by the Customer or we may charge a $200 premature cancellation fee (whichever is greater). If signed up for recurring services, you authorize NY Maids to retain credit card information to charge recurring and/or mutually agreed upon charges. Recurring services will be charged on a monthly basis on the last business day of the preceding month. Contracts are automatically renewed after the last service within your contract (example: a bi-weekly contract has 27 sessions). If you would like to prevent automatic contract renewal, you must contact us in writing by email at: management [at] nymaids.com at least 30 days before your last scheduled service, within the ending contract term. If NY Maids needs to raise the prices of your services and you are on a contract, you will be notified in advance, so that you may decide within 30 days if you would like to accept. Change of staff or dissatisfaction of service is not grounds for cancellation of contract unless NY Maids fails to adhere to its guarantee. For other problems, you agree to give NY Maids up to 30 days to start corrections if NY Maids is at fault.

Damaged item(s) are replaced with same or similar item(s), not monetary compensation or service refunds. If a Professional needs to be hired to fix something, the Professional must be ordered by NY Maids to ensure legitimacy. Independent action to correct the damage or reclean missed areas by the Customer or a third party will automatically render the claim invalid unless NY Maids issues prior written consent. Any false and/or exaggerated information used in a claim(s), breach of these terms or refusal or impediment to allow NY Maids to make corrections renders the corresponding Customer’s claim invalid and voids our guarantee. NY Maids is not responsible for indirect inconvenience in connection with our services, or for damage resulting from the servicing of an already damaged or neglected item. A Rep may call you to give you the opportunity to make corrections prior to the Worker(s) leaving to ensure quality and completion. If you are at the service location when it is being finished and you claim that you are satisfied with the work and agree that the Work is done, there will be no further claim once the Worker(s) is/are gone.

By using our service, you agree to these terms and to notify us of any attempts to solicit or accept illegal business.

NY Maids Terms of Service (TOS) is available publicly at: www.nymaids.com. We reserve the right to amend our TOS at anytime; a current TOS automatically replaces a previous one.

Revised October 6, 2009